Last updated: October 20, 2026
This policy explains when and how you can return a product bought from Haya Glam and how refunds are handled. It does not limit any rights you have under applicable consumer protection laws.
Return window
You can request a return within [To confirm: number of days] days of receiving your order.
Eligibility
To be eligible, the item must be [To confirm: conditions, e.g. unused, in original packaging with all accessories]. Because this is a personal-care device used on the skin, opened or used items may not be returnable for hygiene reasons unless they are faulty. [To confirm: confirm hygiene rule]
Faulty, damaged or incorrect items
If your item is faulty, arrives damaged, or is not what you ordered, contact us at faizdigital7266@gmail.com with your order number and photos or a short video. We will arrange a replacement or a full refund once the issue is confirmed.
How to request a return
- Email faizdigital7266@gmail.com with your order number and the reason for the return.
- We will reply with return instructions and the return address.
- Pack the item securely, including all accessories and the manual.
Return shipping costs
[To confirm: who pays return shipping for change-of-mind returns and for faulty items]
Refunds
Once we receive and inspect the returned item, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within [To confirm: number of days] days. Your bank or card issuer may take additional time to post the refund.
Right of withdrawal (customers in the EU and UK)
If you live in the European Union or the United Kingdom, you have the right to cancel your order within 14 days of the day you, or someone you name, receive the item, without giving a reason.
To cancel, tell us clearly by email at faizdigital7266@gmail.com before the 14 days end, including your order number. You must then send the item back within 14 days of telling us.
We will refund the amount you paid, including standard outbound shipping, within 14 days of receiving your cancellation. We may wait to refund until we have received the item back or you have shown proof that you sent it, whichever is earlier. Refunds go to your original payment method. [To confirm: whether you or the customer pays the direct cost of returning the item]
You may be responsible for any reduction in the item’s value caused by handling it beyond what is needed to check its nature and how it works. For hygiene and health protection reasons, this right does not apply if the item was delivered sealed and you have unsealed it [To confirm: confirm the device is delivered in sealed packaging]. This does not affect your rights if the item is faulty.
Cancellations
You can cancel an order before it ships by emailing us. Cancelled orders are refunded in full to the original payment method.
Contact
For any return or refund question, email faizdigital7266@gmail.com.