Last updated: October 20, 2026
This policy explains how Haya Glam ships orders placed on hayaglam.com.
Where we ship
We ship to addresses in the United States, the 27 countries of the European Union and the United Kingdom. [To confirm: whether you ship to P.O. boxes, APO/FPO addresses, Alaska, Hawaii and U.S. territories]
Order processing
Orders are paid in full at checkout and processed after payment is confirmed. Orders ship within [To confirm: processing time, e.g. number of business days].
Shipping times
Estimated delivery time after your order ships: United States [To confirm: delivery time range]; Europe and UK [To confirm: delivery time range]. Orders ship from [To confirm: where orders ship from]. Shipping times are estimates and can be affected by carrier delays, customs, holidays, weather or other events outside our control.
If your order is delayed
If we cannot ship your order within the time stated above, we will email you before that time passes with a revised shipping date and the option to cancel your order for a full refund.
Shipping charges
Shipping charge: [To confirm: shipping fee and any free-shipping threshold]. The shipping charge for your order is always shown at checkout before you pay.
Customs, duties and VAT (Europe and UK)
[To confirm: whether VAT is collected at checkout (for example under the EU IOSS scheme or UK VAT) or whether the customer may be charged import VAT, duties or handling fees by the carrier on delivery]
Carrier and tracking
Orders are shipped by [To confirm: carrier or shipping service]. When tracking is available, we email you the tracking details once your order ships.
Address issues and lost parcels
Please check that your shipping address is correct before placing your order. If a parcel is returned to us because of an incorrect address, [To confirm: how re-shipping is handled]. If your tracking shows no movement for [To confirm: number of days] days, contact us and we will investigate with the carrier.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, contact us within [To confirm: number of days] days of delivery at faizdigital7266@gmail.com with your order number and photos. See our Returns and Refunds Policy.
Contact
Questions about shipping: faizdigital7266@gmail.com.